Sit back and relax: a 24 minute listen.

Ian Beestin and the rest of the Money Alive team produces accredited videos on various pension topics for advisers to use with their clients, aiming to save them endless repetitions at the beginning of meetings and providing an audit trail to help reduce the potential for any conflict.

Lee Robertson interviews, and asks on the genesis of Money Alive: “Pension freedoms was quite an inspiration and opportunity for advisers”, Ian says, but he outlines that a short supply of advisers has meant “introducing process efficiencies by outsourcing parts of the advice process” left them with more time to focus on consultation.

Ian outlines how the video content is very much educational and deals with the technical areas clients need to get to grips with to understand their retirement journey properly, for example how “guaranteed annuity rates might affect their pension decisions”.

He then goes on to explain how data on engagement forms a picture of how clients interact with the materials and therefore whether they are likely to have understood it, creating an audit trail that can help avert potential conflicts and reduce premiums on PI Insurance.