Data skills, wellbeing and a focus on diversity will put firms ahead of the pack

A 22 minute watch.

In the latest piece for our expo around Building Better Financial Services, we hear from Vicki Parker, senior talent acquisition specialist at Vistra.

Impressed with the industry’s general adaptation towards remote working, Vicki sees a flexible set-up here to stay, especially for those hoping to recruit younger people.

She is seeing a move away from “transactional” management styles towards those that are more compassionate, as wellbeing and corporate responsibility soar up the priority lists for employers and employees

“Because trends and products change so quickly, I think coming back in [after a break] is difficult. So I think people need to be a bit more open-minded about getting people back in that have taken a break from the industry, or stepped away for a little bit. They might need a little bit more time to get up to speed with where the market is but they will bring in fresh thinking and new ways of doing things.”

In terms of what new skills FS firms ought to be bringing in, to make themselves more relevant for the future – essentially to ‘build themselves better’, she says data analysis, data science and customer journey skills will become increasingly important to give a competitive advantage.